FAQ

MY ORDER SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT.


Thank you for reaching out, we are more than happy to help you.
 If you were provided a tracking number and still have not received your package even after 7-9 days of processing and delivery, please contact your local post office for further information. If your package was lost or stolen, please file a claim and provide us the claim number for a refund or an exchange.

I PAID FOR 2 DAY SHIPPING, BUT I STILL HAVEN'T RECEIVED IT?


Thank you for reaching out, we are more than happy to help you. Please allow up to 7-9 business days to process your order. After it is processed, it is handed off to USPS and shipping time comes into effect. If you paid for 2 days shipping, USPS will take no more than 2 days to deliver it to you.
Can you please provide us your order number to further assist you ?


SOMETHING FROM MY ORDER CAME IN DAMAGED


Thank you for reaching out. We are more than happy to help you.
We apologize for the inconvenience; we strive to provide the best quality products and will try out best to fix this.
Can you please provide us your order number as well with a picture of the damaged garment so we can provide you a refund or an exchange if inventory is available?




I RECEIVED THE WRONG ITEM.


Thank you for reaching out. We are more than happy to help you!

We apologize for the inconvenience , can you please provide us your order number so we can provide you a return label and send you the correct product as soon as possible


I PLACED AN ORDER, BUT DID NOT GET A CONFIRMATION EMAIL.


Thank you for reaching out. We are more than happy to help you!
After your purchase did you receive an order number?
If you did not receive an order numner, can you please provide us the information below used for the purchase so we can look further into it?
-NAME 
-ADDRESS
-EMAIL


I PUT THE WRONG ADDRESS.


Thank you for reaching out. We are more than happy to help you.
If your order has not been processed, we should be able to help you updating your correct shipping address.
Can you please provide us your order number as well with the updated full address ?


WHEN WILL I RECEIVE MY ITEM?


Thank you for reaching out. We are more than happy to help you!
Please allow up to 7-9 business days to process your order.
After your order has been processed , it can take to 2-5 business days to be delivered. Shipping time depends on your location and shipping .



AN ITEM I ORDERED FITS TOO SMALL, CAN I EXCHANGE IT ?


 Thank you for reaching out. We are more than happy to help you.
 We apologize for the inconvenience, unfortunately all sales are final and unable to do exchanges or refunds.
Please refer to the products sizing chart, located on the product's page for accurate sizing.


 

For additional questions, please contact shopvlexinbrand@gmail.com