FAQ

MY ORDER SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT.


If you were provided a tracking number and still have not received your package even after 7-9 days of processing and delivery, please contact your local post office for further information. If your package was lost or stolen, please file a claim and provide us the claim number for a refund or an exchange.


I PAID FOR 2 DAY SHIPPING, BUT I STILL HAVEN'T RECEIVED IT?


Please allow up to 7-9 business days to process your order. After it is processed, it is handed off to USPS and shipping time comes into effect. If you paid for 2 days shipping, USPS will take no more than 2 days to deliver it to you.


SOMETHING FROM MY ORDER CAME IN DAMAGED


We apologize for the inconvenience; we strive to provide the best quality products and will try out best to fix this.
Provide us your order number as well with a picture of the damaged garment so we can provide you a refund or an exchange if inventory is available


I RECEIVED THE WRONG ITEM.


We apologize for the inconvenience , can you please provide us your order number so we can provide you a return label and send you the correct product as soon as possible


I PLACED AN ORDER, BUT DID NOT GET A CONFIRMATION EMAIL.


After your purchase did you receive an order number?
If you did not receive an order number, can you please provide us the information below used for the purchase so we can look further into it?
-NAME 
-ADDRESS
-EMAIL


I PUT THE WRONG ADDRESS.


If your order has not been processed, we should be able to help you updating your correct shipping address.
Provide us your correct address via email


WHEN WILL I RECEIVE MY ITEM?


Please allow up to 7-9 business days to process your order.
After your order has been processed , it can take to 2-5 business days to be delivered. Shipping time depends on your location and shipping .



AN ITEM I ORDERED FITS TOO SMALL, CAN I EXCHANGE IT ?



We apologize for the inconvenience, unfortunately all sales are final and unable to do exchanges or refunds.
Please refer to the products sizing chart, located on the product's page for accurate sizing.


 

For additional questions, please contact shopvlexinbrand@gmail.com